{"id":1891,"date":"2026-08-20T16:18:48","date_gmt":"2026-08-20T16:18:48","guid":{"rendered":"https:\/\/calculuspublications.com\/?page_id=1891"},"modified":"2026-08-20T16:52:58","modified_gmt":"2026-08-20T16:52:58","slug":"shipping-refund-policy","status":"publish","type":"page","link":"https:\/\/calculuspublications.com\/shipping-refund-policy\/","title":{"rendered":"Shipping &amp; Refund Policy"},"content":{"rendered":"<section class=\"cp-page cp-page--shipping-refund\" aria-labelledby=\"cp-shipping-refund-title\"><header class=\"cp-page__hero\"><p class=\"cp-page__eyebrow\">Calculus Publications<\/p><h1 class=\"cp-page__title\" id=\"cp-shipping-refund-title\">Shipping &amp; Refund Policy<\/h1><div class=\"cp-page__intro\"><p>We want every Calculus Publications customer to receive their order safely, accurately and in good condition. This Shipping &amp; Refund Policy explains how we process deliveries, returns, replacements and refunds.<\/p><\/div><div class=\"cp-page__meta\"><span>Effective Date: 15<sup>th<\/sup> January, 2015<\/span><span>Last Updated: 20<sup>th<\/sup> October, 2025<\/span><\/div><\/header><div class=\"cp-page__body\"><div class=\"cp-legal-layout\"><nav class=\"cp-legal-nav\" aria-label=\"Shipping &amp; Refund Policy sections\"><p class=\"cp-legal-nav__label\">On this page<\/p><ol><li><a href=\"#cp-shipping-refund-order-processing\">1. Order Processing<\/a><\/li><li><a href=\"#cp-shipping-refund-delivery-within-ghana\">2. Delivery Within Ghana<\/a><\/li><li><a href=\"#cp-shipping-refund-international-shipping\">3. International Shipping<\/a><\/li><li><a href=\"#cp-shipping-refund-delivery-delays\">4. Delivery Delays<\/a><\/li><li><a href=\"#cp-shipping-refund-customer-delivery-information\">5. Customer Delivery Information<\/a><\/li><li><a href=\"#cp-shipping-refund-inspect-your-order\">6. Inspect Your Order<\/a><\/li><li><a href=\"#cp-shipping-refund-returns\">7. Returns<\/a><\/li><li><a href=\"#cp-shipping-refund-non-returnable-items\">8. Non-Returnable Items<\/a><\/li><li><a href=\"#cp-shipping-refund-refunds\">9. Refunds<\/a><\/li><li><a href=\"#cp-shipping-refund-replacement\">10. Replacement<\/a><\/li><li><a href=\"#cp-shipping-refund-wrong-address-or-failed-delivery\">11. Wrong Address or Failed Delivery<\/a><\/li><li><a href=\"#cp-shipping-refund-order-cancellation\">12. Order Cancellation<\/a><\/li><li><a href=\"#cp-shipping-refund-bulk-and-institutional-orders\">13. Bulk and Institutional Orders<\/a><\/li><li><a href=\"#cp-shipping-refund-how-to-request-a-return-replacement-or-refund\">14. How to Request a Return, Replacement or Refund<\/a><\/li><li><a href=\"#cp-shipping-refund-refund-abuse-and-fraud\">15. Refund Abuse and Fraud<\/a><\/li><li><a href=\"#cp-shipping-refund-customer-service\">16. Customer Service<\/a><\/li><\/ol><\/nav><div class=\"cp-legal-content\"><section class=\"cp-legal-section\" id=\"cp-shipping-refund-order-processing\"><div class=\"cp-legal-section__number\" aria-hidden=\"true\">1<\/div><div class=\"cp-legal-section__content\"><h2>1. Order Processing<\/h2><p>Orders are normally processed after successful payment and confirmation.<\/p><p>Processing time may depend on:<\/p><ul class=\"cp-check-list\"><li>Product availability<\/li><li>Quantity ordered<\/li><li>Customer location<\/li><li>Bulk-order requirements<\/li><li>Packaging requirements<\/li><li>Selected delivery method<\/li><\/ul><p>Customers placing large institutional or wholesale orders may receive a separate processing and delivery schedule.<\/p><\/div><\/section><section class=\"cp-legal-section\" id=\"cp-shipping-refund-delivery-within-ghana\"><div class=\"cp-legal-section__number\" aria-hidden=\"true\">2<\/div><div class=\"cp-legal-section__content\"><h2>2. Delivery Within Ghana<\/h2><p>We aim to deliver orders to customers across Ghana through appropriate delivery or logistics arrangements.<\/p><p>Delivery times vary according to destination and delivery method.<\/p><p>Typical delivery may be faster within major urban areas and may take longer for locations outside major cities.<\/p><p>Customers will be informed of applicable delivery charges and available delivery options where these are applicable.<\/p><\/div><\/section><section class=\"cp-legal-section\" id=\"cp-shipping-refund-international-shipping\"><div class=\"cp-legal-section__number\" aria-hidden=\"true\">3<\/div><div class=\"cp-legal-section__content\"><h2>3. International Shipping<\/h2><p>International shipping may be available for selected products and destinations.<\/p><p>International customers may be responsible for applicable:<\/p><ul class=\"cp-check-list\"><li>Shipping charges<\/li><li>Customs duties<\/li><li>Import taxes<\/li><li>Clearance charges<\/li><li>Other destination-country fees<\/li><\/ul><p>Such charges are generally outside the control of Calculus Publications.<\/p><\/div><\/section><section class=\"cp-legal-section\" id=\"cp-shipping-refund-delivery-delays\"><div class=\"cp-legal-section__number\" aria-hidden=\"true\">4<\/div><div class=\"cp-legal-section__content\"><h2>4. Delivery Delays<\/h2><p>We make reasonable efforts to meet estimated delivery periods. However, delivery dates are estimates and are not always guaranteed.<\/p><p>Delays may occur because of:<\/p><ul class=\"cp-check-list\"><li>Courier or logistics issues<\/li><li>Incorrect customer information<\/li><li>Weather conditions<\/li><li>Public holidays<\/li><li>Customs procedures<\/li><li>Transportation disruptions<\/li><li>High-volume periods<\/li><li>Force majeure events<\/li><\/ul><p>Where a significant delay occurs, we will endeavour to assist the customer in determining the status of the order.<\/p><\/div><\/section><section class=\"cp-legal-section\" id=\"cp-shipping-refund-customer-delivery-information\"><div class=\"cp-legal-section__number\" aria-hidden=\"true\">5<\/div><div class=\"cp-legal-section__content\"><h2>5. Customer Delivery Information<\/h2><p>Customers are responsible for providing accurate delivery information, including:<\/p><ul class=\"cp-check-list\"><li>Full name<\/li><li>Telephone number<\/li><li>Delivery address<\/li><li>City or community<\/li><li>Region<\/li><li>Any relevant delivery instructions<\/li><\/ul><p>Calculus Publications may not be responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.<\/p><\/div><\/section><section class=\"cp-legal-section\" id=\"cp-shipping-refund-inspect-your-order\"><div class=\"cp-legal-section__number\" aria-hidden=\"true\">6<\/div><div class=\"cp-legal-section__content\"><h2>6. Inspect Your Order<\/h2><p>Customers should inspect their order as soon as reasonably possible after delivery.<\/p><p>If an item is:<\/p><ul class=\"cp-check-list\"><li>Damaged<\/li><li>Defective<\/li><li>Incorrect<\/li><li>Missing<\/li><li>Significantly different from what was ordered<\/li><\/ul><p>Please contact us promptly.<\/p><p>Photographs, videos or other evidence may be requested to help us investigate the matter.<\/p><\/div><\/section><section class=\"cp-legal-section\" id=\"cp-shipping-refund-returns\"><div class=\"cp-legal-section__number\" aria-hidden=\"true\">7<\/div><div class=\"cp-legal-section__content\"><h2>7. Returns<\/h2><p>A return may be accepted where:<\/p><ul class=\"cp-check-list\"><li>The wrong product was supplied by Calculus Publications<\/li><li>The product arrived damaged<\/li><li>The product has a manufacturing or printing defect<\/li><li>Another verified fulfilment error occurred<\/li><\/ul><p>Books returned must generally be in saleable condition unless the reason for return is damage or a defect that occurred before or during delivery.<\/p><\/div><\/section><section class=\"cp-legal-section\" id=\"cp-shipping-refund-non-returnable-items\"><div class=\"cp-legal-section__number\" aria-hidden=\"true\">8<\/div><div class=\"cp-legal-section__content\"><h2>8. Non-Returnable Items<\/h2><p>Unless required by applicable law, certain products may not be eligible for return, including:<\/p><ul class=\"cp-check-list\"><li>Digital products after successful delivery or download<\/li><li>Products damaged through customer misuse<\/li><li>Products altered or marked by the customer<\/li><li>Products returned without the required order information<\/li><li>Specially customised products<\/li><li>Certain clearance or promotional products where clearly identified as non-returnable<\/li><\/ul><\/div><\/section><section class=\"cp-legal-section\" id=\"cp-shipping-refund-refunds\"><div class=\"cp-legal-section__number\" aria-hidden=\"true\">9<\/div><div class=\"cp-legal-section__content\"><h2>9. Refunds<\/h2><p>Where a refund is approved, the refund method may depend on the original payment method and the circumstances of the transaction.<\/p><p>Refund processing may take additional time after approval because banks, mobile-money providers and payment processors may have their own processing periods.<\/p><\/div><\/section><section class=\"cp-legal-section\" id=\"cp-shipping-refund-replacement\"><div class=\"cp-legal-section__number\" aria-hidden=\"true\">10<\/div><div class=\"cp-legal-section__content\"><h2>10. Replacement<\/h2><p>Where an item is confirmed to have been damaged, defective or incorrectly supplied, Calculus Publications may, at its discretion and subject to availability:<\/p><ul class=\"cp-check-list\"><li>Replace the item<\/li><li>Provide an equivalent item<\/li><li>Provide a refund<\/li><li>Offer another appropriate solution<\/li><\/ul><\/div><\/section><section class=\"cp-legal-section\" id=\"cp-shipping-refund-wrong-address-or-failed-delivery\"><div class=\"cp-legal-section__number\" aria-hidden=\"true\">11<\/div><div class=\"cp-legal-section__content\"><h2>11. Wrong Address or Failed Delivery<\/h2><p>If an order cannot be delivered because the customer supplied an incorrect address, unavailable telephone number or other inaccurate delivery information, additional delivery charges may apply if a second delivery attempt is requested.<\/p><\/div><\/section><section class=\"cp-legal-section\" id=\"cp-shipping-refund-order-cancellation\"><div class=\"cp-legal-section__number\" aria-hidden=\"true\">12<\/div><div class=\"cp-legal-section__content\"><h2>12. Order Cancellation<\/h2><p>Customers should contact us as soon as possible if they wish to cancel an order.<\/p><p>Cancellation is not guaranteed once an order has entered processing, packaging or dispatch.<\/p><p>If an order has already been dispatched, the customer may need to follow the applicable return procedure.<\/p><\/div><\/section><section class=\"cp-legal-section\" id=\"cp-shipping-refund-bulk-and-institutional-orders\"><div class=\"cp-legal-section__number\" aria-hidden=\"true\">13<\/div><div class=\"cp-legal-section__content\"><h2>13. Bulk and Institutional Orders<\/h2><p>Bulk orders for schools, bookshops, distributors, NGOs, churches, government institutions and corporate organisations may be governed by separate quotation, invoice, purchase-order or supply agreements.<\/p><p>Where such an agreement exists, its specific terms may take precedence over this general policy to the extent permitted by law.<\/p><\/div><\/section><section class=\"cp-legal-section\" id=\"cp-shipping-refund-how-to-request-a-return-replacement-or-refund\"><div class=\"cp-legal-section__number\" aria-hidden=\"true\">14<\/div><div class=\"cp-legal-section__content\"><h2>14. How to Request a Return, Replacement or Refund<\/h2><p>When contacting us, please provide:<\/p><ul class=\"cp-check-list\"><li>Your full name<\/li><li>Order number or invoice number<\/li><li>Date of purchase<\/li><li>Product name<\/li><li>Description of the problem<\/li><li>Photographs or videos or supporting evidence where applicable<\/li><li>Preferred resolution, where appropriate<\/li><\/ul><p>Our team will review the request and communicate the next steps.<\/p><\/div><\/section><section class=\"cp-legal-section\" id=\"cp-shipping-refund-refund-abuse-and-fraud\"><div class=\"cp-legal-section__number\" aria-hidden=\"true\">15<\/div><div class=\"cp-legal-section__content\"><h2>15. Refund Abuse and Fraud<\/h2><p>We reserve the right to investigate suspicious or repeated refund claims.<\/p><p>False claims, fraudulent transactions, payment reversals made without legitimate grounds, or attempts to obtain products without payment may result in cancellation of orders and other appropriate action.<\/p><\/div><\/section><section class=\"cp-legal-section\" id=\"cp-shipping-refund-customer-service\"><div class=\"cp-legal-section__number\" aria-hidden=\"true\">16<\/div><div class=\"cp-legal-section__content\"><h2>16. Customer Service<\/h2><p>We are committed to resolving genuine customer concerns professionally and fairly.<\/p><p>Please contact Calculus Publications through the official contact information published on our website.<\/p><\/div><\/section><aside class=\"cp-closing-note\"><p><em>Calculus Publications: Training and Inspiring Minds Through Quality Educational Publishing.<\/em><\/p><\/aside><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1891","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping &amp; Refund Policy - Calculus Series &amp; Publications<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/calculuspublications.com\/ja\/shipping-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping &amp; 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